Services of ESERA

In order to meet and exceed the challenges identified, deliver on the mandate and achieve the objectives of establishing the regulatory authority, ESERA has adopted the following strategic objectives:

  1. To regulate the electricity industry in a manner that is transparent, fair, and predictable.
  2. To promote an environment that will ensure universal access to electricity services and products.
  3. To regulate in a manner that ensures security of supply and promotes the integrity and sustainability of the electricity industry.
  4. To promote a regulatory environment that ensures fair competition in the electricity industry.
  5. To regulate in a manner that ensures efficiency of service provision and that regulated entities have the ability to finance their activities.
  6. To promote the interest of the public and customers in respect of prices, charges and quality of supply.
  7. To be an effective organisation that delivers on its mandate and mission.